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Systems vs. Outcomes

My faith in “citizens”– regular people– keeps growing. Sean and I made a presentation about MAP 150 to the Minnesota Public Health Association, where one woman very insightfully commented: “Experts think about systems, people think about outcomes. Experts talk about the health care system, people talk abouyt health. Experts talk about the educational system, people talk about learning. Experts talk about the transportation system; people talk about traffic.”

Hmmm… It makes sense. When experts and special interests talk about an issue, they are consumed with the “rules” of the system (see previous Policy and a Pint blog posts.) When people talk about an issue, they sense simply that the outcome is not right, and thus they are far more inpatient and frustrated with all the gibberish about how this or that won’t work…

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